8/9/2023 0 Comments Zen desk and groovyhq![]() ![]() You could, for example, add conditional logic to your scripts to sync only specific incidents, or transform the data in complex ways before sending it.Īlso, keep in mind that synchronization is bidirectional. While the example provided is fairly basic, remember that Groovy is a full-featured language with a wide array of capabilities. Create an incident in ServiceNow and the data will be replicated to Zendesk based on your script's rules. Now that your scripts are in place, you can start to synchronize data between the two platforms. It takes the summary and description fields from the replica (the object representing the ServiceNow incident) and sets them as the summary and description of the issue (the object representing the Zendesk ticket). This script would be placed in the 'Incoming Sync' section on the Zendesk side of the connection. Issue.summary = replica.summary scription = scription Here's a simple example of a Groovy script that would send the summary and description from a ServiceNow incident to a Zendesk ticket: groovy Scripts are created within Exalate's visual interface and are used to define what information is sent, how it's transformed, and where it lands on the receiving side. The core of Exalate's power lies in its scripting capabilities. Follow the official installation guide for each:Īfter installing, configure the connections between the two instances. Exalate offers a dedicated plugin for both platforms. ![]() Integration Steps Step 1: Setting up Exalateīefore you start, both your ServiceNow and Zendesk instances need to have Exalate installed. Exalate: A robust integration platform, Exalate offers a flexible, scriptable engine that can process Groovy scripts to enable the communication between different systems like ServiceNow and Zendesk. ![]() Java Compatibility: As a super-set of Java, Groovy allows you to use existing Java libraries and frameworks directly, increasing its functionality and ease of use.Flexibility: Groovy's dynamic nature allows for more flexible and less verbose code than Java, making it easier to write and understand.While there are many ways to achieve this integration, using Groovy within the Exalate platform offers significant advantages: Let's take a deeper dive into the process. Furthermore, we will utilize Exalate, a cross-company integration solution, as the underlying framework. The focus of this article is the integration of ServiceNow and Zendesk, and the scripting language we'll be using for this integration is Groovy - a powerful, optionally typed and dynamic language with static-typing and static compilation capabilities for the Java platform. Two such applications that often need integration are ServiceNow and Zendesk, widely used platforms for IT service management and customer service respectively. In today's ever-evolving digital landscape, the integration of disparate software applications is crucial for streamlining processes and boosting productivity. ![]()
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |